Privacy Policy

This policy will explain how our organization uses the personal data we collect when you use our
website and our services.

What data do we collect?
Our company collect the following data:
– Personal identification information (Name, email address, postal address, phone number

How do we collect your data?
You directly provide our company with the data we collect. We collect and process data when you
– Contact us via the Contact us form on the website
– Contact us via phone call
– Contact us via social media
– Contact us via email

How will we use your data?
Our Company will use your data so that we can
– Follow up your enquiry and provide information and quotes for our services
– Process you order and manage your account

How do we store your data?
Our company securely stores your data electronically via secure cloud storage and physically in
locked offices at our premises
We will store your enquiry data for 3 years and if you order with us, we will store your data
electronically for the life of any warranties on your products.
Once this time period has elapsed your data will be destroyed.

What are your data protection rights?
Our company would like to make sure you are fully aware of all your data protection rights.
Every user is entitled to the following:

The right to access – you have the right to request copies of your personal data, we may charge you a
small fee for this service.

The right to rectification – you have the right to request that we correct any information you believe
is inaccurate. You also have the right to request we complete information you believe is incomplete.

The right to erasure – You have the right to request that our company erase your personal data under
certain conditions.

The right to restrict processing – You have the right to request that our company restrict the
processing of your personal data, under certain conditions.

The right to object to processing – you have the right to object to our companies processing of your
personal data under certain conditions.

The right to data portability – you have the right to request that our company transfer the data we
have collected to another organization or directly to you under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these
rights, please contact us at our email: sales@lymewood.com
Call us on 01538 372347
Or Write to us at: Lymewood Architectural Joinery, Hawthorn Mill, Leek Road, Longsdon, ST9 9QF

Changes to our privacy policy:
Our company keeps its privacy policy under regular review. This policy was last updated on 31st
October 2023